Open Internet Policy Statement

NETEO Internet

(as of January 1, 2020)

NETEO Internet (“NETEO Inc,” “the Company,” “we,” “our,” or “us”) provides Internet access services to residential and commercial subscribers (“Services”). We are committed to providing our Services as an open platform for all legal purposes. NETEO also supports the following Net Neutrality principles - subject to reasonable network management as described below:

  • No Unreasonable Discrimination. The Company does not unreasonably discriminate in its transmission of lawful traffic over the broadband internet access services of its customers
  • The Company does not block, impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.
  • The Company does not block, impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.
  • The Company does not impair free expression by actions such as slowing traffic from particular websites or blogs.
  • The Company does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.
  • The Company does not prioritize its own content, application, services, or devices, or those of its affiliates.

            Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Broadband Internet Access Services (Broadband and Fixed Wireless Broadband)

            I. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

            Fees and Rates for customers are set forth in the installation/service agreement and the customers My Account portal while terms of service and changes and modifications are publicized on the NETEO website at https://www.neteo.co.

            The Company offers internet access service, which provides customers the capability to transmit data to and receive data from the internet via its fixed broadband service as well as fiber.

            This statement describes the network management practices, performance characteristics, and commercial terms and conditions for the Company’s Broadband and Fixed Wireless Broadband services.

            The Company has adopted the following network management practices, performance characteristics, and commercial terms and conditions for its Broadband and Fixed Wireless Broadband services in compliance with the Federal Communications Commission’s Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52).

            These practices, characteristics, terms and conditions are intended to help preserve the internet as an open framework that promotes consumer choice, freedom of expression, end-user control, competition, innovation and investment, while permitting the Company to manage its network reasonably.

            These practices, characteristics, terms and conditions are effective as of January 1, 2020. The Company may add, delete, or modify these practices, characteristics, terms and conditions from time to time at its sole discretion in accordance with applicable law. These practices, characteristics, terms and conditions will be maintained and updated on this website.

            A. Network Speeds:  NETEO offers a range of download speeds to residential and commercial customers ranging from 6 Mbps to a gigabit. The network is designed to support these speeds to help ensure customers receive the speeds to which they have subscribed. NETEO however cannot guarantee speeds at all times, as there are many factors and conditions beyond NETEO’s control that can affect internet performance. All internet packages are provided as “up to” certain speeds reflecting performance under ideal conditions.

            B. Usage Metering:  NETEO residential and business customers are provide unlimited data with a Fair Use Policy (FUP) that includes a specific amount of monthly internet data usage (up and down transfer) as specified in the service plan. If usage exceeds the threshold the customer may be deprioritized during moments of congestion but no additional charges will apply. All customers will received email notifications notifying them when their usage has reached 50%, 80% and 100% of the FUP, however, they can also track their usage online at their My Account page.

            C. Impact of Specialized Services:  The Company’s network is used to provide IP video services to end-users. This specialized service has not adversely affected the last-mile capacity available for the Company’s broadband internet access services, or the performance of such services. Significantly heavy use of specialized services (particularly IP video services) may impact the available capacity for and/or the performance of the Company’s broadband internet access services.

            D Acceptable Use:  As set forth in the Service Agreement, all of NETEO’s offerings are subject to the Terms of Service (ToS) and Acceptable Use Policy (AUP), which we may establish or revise from time to time. It is available online here.

            E Privacy Policy:  The Company's network management practices do not generally entail inspection of network traffic.

            The Company's Privacy Policy is set out at https://www.neteo.co/privacy

            F. Redress Options:  NETEO strives to respond to all customer concerns and complaints in a timely and fair manner. Contact us; via phone at (720) 600-0770, or support@neteo.co, or US postal mail at PO Box 441234 Aurora, CO 80044-1234.

            II. NETWORK MANAGEMENT PRACTICES

            The Company manages its network with the goal of reducing or mitigating the effects of congestion on the network and ensuring network security and integrity. The Company does not guarantee or warrant that it can prevent or reduce the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers.

            A. Congestion Management Practices:  Congestion is an internet access service problem that can slow web browsing, downloading, and other activities of customers during certain peak usage periods. Our services are provided on a “best efforts” basis and if congestion becomes a problem, the Company may implement reasonable network management practices tailored to reduce or mitigate the effects of congestion on the network, taking into account the particular network architecture and technology of the Company. Reasonable network management practices that the Company may adopt include, but are not limited to, the following: (i) a cap on data usage; (ii) modification of serving facility or service technology; (iii) deprioritization of users who exceeded their FUP; and/or (iv) a modification of or a limitation on data throughput speed or data consumption.

            B. Application-Specific Behavior Practices:  The Company does not favor or inhibit lawful applications or classes of applications. Customers may use any lawful and commercially available application which they desire on the Company’s network.

            The Company does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers. If any party contacts the Company with a substantial allegation that an application being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of applications that are demonstrated to be unlawful. The Company blocks specific ports in relation to firewalls.

            We reserve the right to block or limit access to any applications, ports, or protocols that we determine, in our sole and reasonable discretion, may expose any NETEO Network to potential legal liability, harm any NETEO Network or otherwise interfere with or impair the experience of other subscribers on NETEO Networks. NETEO Networks also may not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.

            C. Device Attachment Rules:  The Company does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on the Company’s network, as long as such device does not harm or circumvent the network and is not intended to redistribute Company’s broadband internet access services, except as may be specifically permitted in a customer’s service agreement.

            The Company does not normally monitor the devices used by its customers. It undertakes no obligation to monitor or investigate the lawfulness of the devices used by its customers. If any party contacts the Company with a substantial allegation that a device being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of a device that is demonstrated to be unlawful.

            If we determine, in our sole and reasonable discretion, that the connection of a particular type of device to any NETEO Network negatively impacts other users or the NETEO Network, or may expose us to potential legal liability, we reserve the right to limit or restrict subscribers’ ability to connect such type of device to NETEO Networks.

            D. Security Practices:  NETEO has taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of NETEO Networks and our customers from malicious and unwanted internet traffic, however, the Company does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.

            The Company does not guarantee or warrant that its service will prevent the undesirable effects of spam that can degrade the service of affected customers. The Company recommends that customers purchase (and keep up-dated) spam filtering and anti-virus software or services from commercial vendors to meet their needs, as long as such software or services do not disrupt or degrade the traffic of other customers of the Company or harm the Company’s network.

            A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify the Company as soon as possible. The Company will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.

            The Company employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. The Company does not guarantee that it can protect customers from any and/or all security breaches.

            E. Traffic Blocking:  Subject to reasonable network management practices that may be implemented from time-to-time, the Company does not knowingly and intentionally block, impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices. However, the Company notes that congestion may from time to time impair, degrade, or delay some traffic.

            The Company does not charge edge service providers of content, applications, services and/or devices a fee simply for transporting traffic between the edge service provider and its customers.

            III. FCC REQUIREMENTS

            The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at: https://www.fcc.gov/restoring-internet-freedom

            IV. ADDITIONAL DISCLAIMERS

            This Open Internet Policy Statement does not affect, alter or otherwise supersede the legal status of cooperative efforts by NETEO that are designed to curtail copyright or trademark infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our subscribers and other end users. Furthermore, this Open Internet Policy Statement does not prohibit us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreements and Privacy Policy.