Wireless internet uses radio signals transmitted from a nearby tower directly to an antenna on your property. For optimal performance, a clear line of sight between the tower and the antenna is necessary.
Satellite internet, on the other hand, relies on signals transmitted from satellites orbiting the Earth. This service requires a dish to receive the signal from the satellite, which can cover larger areas but it has a much higher latency and can be affected by weather conditions.
No, we use radio frequencies between your house and the tower that are not affected by precipitation.
No, we truly have unlimited data with no overage fees & there are no contracts!
Absolutely, at any time you can choose to upgrade or downgrade your plan.
Our equipment allows for low latency ranging from 3ms-20ms to Denver.
Absolutely! As long as your router has an RJ45 (ethernet) internet port you should be able to use your own router.
At minimum we recommend a router that offers 5AC. For the sake of future proofing we would advise using a router that is WiFi 6 and up.
We charge a one-time $95 Installation fee for Residential Customers and a $195 fee for Business customers.
First, try to power cycle your router and the power supply that we provide. Second, call 720-600-0770 and press "3" to hear the status message. Lastly, if the status is clear and power cycling does not work feel free to reach out to us at 720-600-0770 and press "2" for support, or email us at support@neteo.co. If you are renting our router please do NOT reset the device.
No, however, we are open 7 days a week. Our hours of operation are: 9am-5pm Mon-Tues. 9am-730pm Wed-Fri, and 11am-730pm Sat-Sun. Keep in mind the Weekend shift may not be available at all times in the event of a staff shortage. Additionally, if you can't reach support during the day try again 1 hour later in the event a support member is on lunch break. Always leave us a message if your call does not go through. We will review your message then contact you.
Please go to our payment portal a login with the credentials we have provided you. If you have lost your credentials or have any issues accessing your account please reach out to us at support@neteo.co or call us at 720-600-0770. If needed, we can happily take payment over the phone.
Absolutely! You can set up automatic payments through our payment portal or you can call us to add a card on file.
If for any reason you are not happy with the service and we can't solve the issue at hand we will issue a full refund within the 1st month of being a customer.
If you cancel service before the 5th of the month and ask for a refund we will initiate a full refund for the current month.
We offer a seasonal hold at two different rates:
Tier Hold at 1 Mbps download & 1 Mbps upload. This is best for users that are not using the internet on the property or for those that need to use our service as a backup.
Security Hold at 5 Mbps download & 5 Mbps upload. This is intended for users who have security cameras on the premises that need to check in on their property while away.
Our service call fee is $95. However, if the issue is on our end i.e. a bad radio, router that we provide, or power adapter we will waive the fee. If the cable is damaged, requiring a replacement we do charge the service fee rate plus $0.50 per foot of cable.
If your install or service call requires the use of a roof tripod mount in order to gain a better line of sight. We offer these at a one-time fee of $250. If you need an extension piece for the tripod we can do this for an additional $20.
If you can't get a line of sight to our tower from your house, but your neighbor nearby is willing to act as a relay for you then there is a one-time fee of $300 + the $95 install fee.
If you would like for us to run new cable through conduit we charge $3.25 per foot + the $95 install or service fee.
If we need to install a fence post in the ground in order to obtain a line of sight we can do so for a one-time $250 fee.
If you require the use of a long range radio we charge a one-time fee of $150 for ubiquiti radios. $250 for long range cambium radios.
A managed router service means we will provide you a router for a rental fee of $12 per month. In the event that it is damaged by lightning etc we will replace it free of charge. Additionally, if you are having problems with your internet service we will manage the router remotely and assist with troubleshooting the internal connection.